Help Center

Creating an account is simple. Click the "Get Started" or "Sign Up" button at the top of any page. You'll need to provide your full name, email address, and create a secure password. You must also confirm that you're 18 years or older and a resident of Alberta, Canada.

Click the "Login" button and then select "Forgot password?" on the login form. Enter your registered email address, and we'll send you instructions to reset your password. The reset link is valid for 24 hours for security purposes.

Yes, you can update your email address from your account settings page. After logging in, navigate to "My Account" and select "Edit" next to your email address. For security reasons, you'll need to verify the new email address before the change takes effect.

Each ticket costs $10 CAD. Our package prices are simply the number of tickets multiplied by $10. For example, the 10-ticket package costs $100, the 50-ticket package costs $500, and so on. All prices include applicable taxes.

We accept Visa, Mastercard, and American Express credit cards. All payments are processed through secure, encrypted payment gateways that comply with industry security standards to protect your financial information.

Yes, you'll receive an email receipt immediately after your purchase is complete. The receipt includes your transaction details, ticket numbers, and purchase confirmation. You can also access all your purchase history from your account dashboard.

Every draw we conduct is fully regulated by the Alberta Gaming, Liquor and Cannabis Commission (AGLC). We use certified random number generation systems, and all draws are witnessed, documented, and conducted with complete transparency. Results are published immediately on our website, and all participants are notified directly via email and phone.

The draw date and time are displayed prominently on the homepage and ticket purchase pages. You can also see a countdown timer showing exactly how much time remains until the draw closes. Draws typically occur shortly after the entry period ends.

We contact selected participants directly via email and phone using the contact information provided during registration. We make multiple contact attempts. Additionally, all results are posted on our website. You should respond within 14 days if you're selected.

First, try refreshing the page or clearing your browser cache. Ensure you're using an updated version of a modern browser like Chrome, Firefox, Safari, or Edge. If problems persist, try accessing the site from a different browser or device. Contact our support team if issues continue.

Payment failures can occur for several reasons: insufficient funds, incorrect card details, or security holds by your bank. Check your email for any error messages, verify your card details are correct, and ensure your billing address matches your bank records. Contact your bank if the issue persists, or try a different payment method.

Yes, BorealBonus is fully responsive and optimized for mobile devices. You can browse draws, purchase tickets, and manage your account from any smartphone or tablet. The website automatically adapts to your screen size for the best experience.