Frequently Asked Questions

Every draw we conduct is fully regulated by the Alberta Gaming, Liquor and Cannabis Commission (AGLC). We use certified random number generation systems, and all draws are witnessed, documented, and conducted with complete transparency. Results are published immediately on our website, and all participants are notified directly via email and phone.

Your ticket numbers are assigned instantly once your payment is successfully processed. Within minutes, you'll receive a confirmation email containing all your unique ticket numbers, your purchase receipt, and complete entry details. You can also log into your account at any time to view your tickets and draw entries.

We accept all major credit cards, including Visa, Mastercard, and American Express. All payments are processed through secure, PCI-compliant payment gateways that use advanced encryption technology to protect your financial information. Your data security is our top priority.

After each draw, we contact participants directly using the email address and phone number provided during registration. We make multiple contact attempts to ensure we reach everyone. Additionally, all results including the specific ticket numbers are posted publicly on our website. Participants have a designated period to respond and claim their position, as outlined in our official rules.

Yes, you're welcome to purchase tickets as a gift. However, please note that the registered account holder who completes the purchase is considered the official entrant for regulatory purposes. If those tickets are selected in a draw, any correspondence and claims will go through the account holder, who can then arrange the gift transfer to the intended recipient.

All proceeds from ticket sales support important charitable work across Alberta. After covering draw costs and necessary operational expenses, the remaining funds are directed to our beneficiary organization - Stollery Children's Hospital Foundation. This means that by participating, you're not only entering for a chance at rewards, but also contributing to meaningful community causes.

To participate, you must be at least 18 years of age and a resident of Alberta, Canada. Valid government-issued identification may be required to verify eligibility and claim any rewards. Employees of the operating organization and their immediate family members are not permitted to participate in accordance with gaming regulations.

All ticket sales are final. Once you complete your purchase and ticket numbers are assigned to your account, they cannot be refunded, cancelled, exchanged, or transferred to another person. We encourage you to carefully review your selection before finalizing any transaction.